Rochdale Borough Council and Rochdale Boroughwide Housing recognise that all tenants have a right to the peaceful enjoyment of their home. Equally, every tenant has the responsibility not to interfere with their neighbour's right to the peaceful enjoyment of their home.
By the use of these methods we'll deliver a proportionate and flexible response to anti-social behaviour.
The Anti-social Behaviour Policy will be reviewed in December 2014.
Anti-social behaviour can cover a wide range of behaviour. We take a wide view of what may be considered anti-social behaviour, including acts that interfere with the peace, comfort or convenience of any person or cause or are likely to cause nuisance, annoyance or disturbance to any person. We think the following are examples of this:
Any person who has a concern as to whether they are being affected by anti-social behaviour should seek advice and assistance from their Local Housing Office or the Legal Services and Enforcement Team.
Our work combating anti-social behaviour takes account of our many obligations and considerations. Our policy is part of the Rochdale Safer Community Anti Social Behaviour Strategy, designed to provide a balanced and co-ordinated approach to the prevention, identification and rectification of anti social behaviour throughout the borough of Rochdale.
Rochdale Borough Council working with Rochdale Boroughwide Housing is committed to using a wide range of measures to prevent and combat anti-social behaviour. Some of these measures are:
If our tenants and residents are suffering from any kind of anti-social behaviour we request that they report the problem as soon as possible to their local housing office.
Complaints can also be made in person, in writing, by telephone, by email or through a third party, for example through a councillor, friend or relative.
Complaints can also be made anonymously, however this may restrict the amount of investigation and action we can undertake and won't allow us to provide the complainant with information and support. We would recommend therefore, that complainants give us their name and address. This will not be revealed to any other party without the consent of the complainant.
It's important that problems are reported promptly. There are several reasons for this:
Upon receipt of a complaint of anti-social behaviour we will:
If mediation is considered inappropriate or is refused, the action plan will usually involve assisting us by gathering further evidence of any further incidents or ongoing problems. This is likely to involve the complainant keeping a diary of further incidents (diary sheets will be supplied). It's important that these are completed as soon as possible after an incident has occurred and supply as much detail as possible. This will enable us to:
If for any reason the complainant is unable to complete diary sheets, for example due to learning or sensory disabilities, literacy problems or language barriers, alternative methods of information collection can be used.
All information supplied to us will be treated as confidential and the identity of the complainant will not be revealed without their permission. However, there may be instances where we cannot take any further action without revealing the identity of the complainant. This will be fully discussed with the complainant and their permission gained before we will proceed. It's important that the complainant gives due consideration to this as it may become impossible for us to take any action to address the problem if permission is not given.
When full information has been obtained from the complainant it will usually be necessary to consider securing other supporting evidence, the following possibilities will be considered:
Whatever the outcome of the assessment contact will be maintained with complainants and witnesses throughout this process and they will be kept informed of the outcome.
If no further complaints are received the case may be closed, but no case will be closed until a check has been made with all complainants and witnesses that they are satisfied that the problem has been resolved. It may be re-opened at a later date if subsequent complaints are received.
If however, further complaints are received despite the initial action or if the case is deemed to be serious or urgent, the case will then be referred to the Legal Services and Enforcement Team for further action. A letter will be sent to all concerned informing them of this and providing contact details for the enforcement officer who will be dealing with the case. At any time during this process, serious or urgent cases will be referred to the Legal Services and Enforcement Team immediately.
The case will then be assessed and an appropriate course of action taken. Further investigations need to be made. These should be carried out as quickly as possible and the case should be reviewed and reassessed within an agreed timescale. Actions that may be considered, include but are not limited to:
We recognise that the participation of witnesses and complainants is central to success in dealing with anti-social behaviour. We'll do this by dealing with complaints promptly and keeping witnesses informed. We'll also offer real and practical support by a number of initiatives, including:
We'll engage in collaborative work with other agencies in order to deter or prevent anti-social behaviour and to rehabilitate those who have engaged in such behaviour. We'll support and make referrals to the Rochdale Mediation Service to encourage resolution of disputes by consensus. We'll work with the SHELTER Inclusion Project to engage support for tenants whose tenancies are at risk by reason of ASB. We'll subscribe to the principles of "Designing Out Crime". We'll participate in the Case Intervention Group and will access intervention services from agencies such as INCLUDE and Positive Activities for Young People through that group.
We'll work with our partner agencies in a manner that will combine and co-ordinate our efforts to best effect. We identify our principal partners in this activity as the police, the Community Safety Section and our fellow social landlords.
We'll complete and maintain data exchange protocols with our partner agencies to facilitate this collaborative work.
Our staff are central to the delivery of our response to anti-social behaviour. We'll make a commitment to protecting our staff when they are personally subjected to offensive conduct.
We'll train our staff to ensure that they're aware of the issues of anti-social behaviour, the remedies which they can access and their role in the procedure.