Enter your postcode in the bin collection calendar to find out when your bins will be collected.
When you need to put your bin out
You must put your bins out no later than 7am on your collection day.
If your bins are not available for collection when we visit your property, we will not return until your next scheduled collection date.
Where to place your bin for collection
On your collection day you should:
- Make sure your bin lid is down and that all the waste is inside the bin, otherwise we can't collect it.
- Wheel your bins to the collection point with the handle facing the road. For most properties, the collection point for your bins is on the pavement next to the kerb. Some properties will have communal collection points for example; flats, cul-de-sacs, back to back terraces or townhouses. If you don't know where your collection point is, please contact us using the contact details on this page.
- Position your bins so they don't obstruct the road or the highway.
- Remember to collect them from the same place after they've been emptied to reduce the chances of malicious fires or them being stolen. We recommend you number your bins with your house number to reduce the chances of them going missing
Get help with putting your bin out
We can offer you help with moving your bins to your designated collection point if you meet certain conditions.
Tell us your bin was not collected
There can be a number of reasons why your bin wasn't emptied. These can include blocked access, vehicle breakdown, adverse weather conditions and unforeseen circumstances.
You'll need to meet certain criteria for us to return to collect your bin.
Get a new bin
If your bin is damaged or has gone missing, you can request a new bin from us. You can also request an additional or larger bin, depending on the size of your household.