Why has my bin not been emptied?
There could be several reasons why your bin wasn't emptied. These can include contaminated bins, blocked access, vehicle breakdown, adverse weather conditions and unforeseen circumstances.
- Check to see if there are any reported changes to your bin collection - only report your missed bin if there are no reported changes to your bin collection
Do not report a missed bin...
If you did not put your bin out before 7am on your scheduled collection day - see guidance on putting your bins out for collection.
If your bin contains incorrect materials or is too heavy. You must remove any incorrect materials or heavy items from your bin for your next scheduled collection or we will not be able to empty it.
How to report a missed bin
To report your missed bin:
- You'll need to wait until after 5pm on your collection day as this is the time when we update the missed streets list every collection day.
- Complete the form below to report your missed bin. If you're struggling to use the form please get in touch using the contact details on this page.
What happens next?
If you meet the following criteria, once you've reported your missed bin, leave your missed bin out and we'll try to collect it within 48 hours.
You need to have correctly presented the right bin before 7am on the day of collection.
- If your brown food and garden waste bin was not emptied, you'll also have to meet the following criteria - you must have reported, or we must already have a record of, your bin being missed on one or more consecutive occasions.
If you don't meet the above criteria, please bring your bin back in. We won't return to collect it until your next scheduled collection day. If your bins are full, you may want to dispose of your waste for free at one of our waste and recycling centres (tips).
Report other problems with your bin
Please use the contact details on this page if you wish to report other problems with your bin collections.