Please read the information below before reporting your missed bin.
Why has my bin not been emptied?
There could be several reasons why your bin wasn't emptied. These can include contaminated bins, blocked access, vehicle breakdown, adverse weather conditions and unforeseen circumstances.
Only report your missed bin if there are no reported changes to your bin collection.
Do not report a missed bin...
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If you did not put your bin out before 7am on your scheduled collection day. Guidance on putting your bins out for collection.
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If your bin contains incorrect materials or is too heavy. You must remove any incorrect materials or heavy items from your bin for your next scheduled collection or we will not be able to empty it. You can get rid of your waste at one of our recycling centres (tips). Find your nearest recycling centre (tip)
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If you left extra waste next to your bin. All rubbish must fit inside the bins we provide. Recyclable waste like paper or glass can be left out separately, but only if you follow our recycling guidelines. What items you can put in each bin
If you can't report your bin, please bring it back in. We won't return to collect it until your next scheduled collection.
Report a missed bin
You can report a missed bin online.
Report a missed bin collection