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Report a missed bin collection or a problem with your bin

  1. ​Missed bins can only be reported after 5​pm on your collection day.
  2. Check to see if there are reported changes to your bin collection before you make a report.
  3. ​​You must report ALL missed bins so we have a record and can fix any problems. We'll aim to empty your bin within 48 hours if you meet ALL of these criteria:
    • You've reported the same missed bin on one or more consecutive occasions or we have a record of being unable to collect your bin for example, due to blocked access, vehicle breakdown, adverse weather.
    • You're making this request after 5pm on your collection day or at any time afterwards
    • You correctly presented the right bin before 7am on the day of collection.
  4. If you don't meet this criteria please continue to report your missed bin so we've a record of it but be aware we won't return to collect it. Please take your bin back in and put it out on your next scheduled collection date. Alternatively, you can dispose of your waste free of charge at one of our household waste recycling centres.
  5. You can report your missed bin with or without setting up an account. Reporting your issue through MyAccount is your faster, safer and more flexible way to access your council services. You'll also have an online record to show you've contacted us.

Report a missed bin collection (opens in a new window)

You can complete this task in MyAccount.

What happens next?

Once you've submitted your missed bin request online we'll contact you as to what you need to do next. If we're unable to return to your bin we'll explain why.

Possible reasons why your bin wasn't collected

There can be a number of reasons why your bin wasn't collected. These can include blocked access, vehicle breakdown, adverse weather conditions and unforeseen circumstances

Please note there are no regular bin collections on a Monday so bin collections are unaffected when bank holidays fall on a Monday. We do, however, collect bins as per normal at Easter and Good Friday.

Reporting other problems with your bin

Please use the contact details on this page if you wish to report other problems with your bin.


​0300 303 8884

Phone: Monday-Friday 8.30am-5.30pm.
Closed for training Monday 11am-11.30am.

Environmental Management
Green Lane
Heywood OL10 2DY
(Postal address only)

Britain in Bloom Uk finalist 2018 Gold Medal.

Green Flag Award.

Did you know?

We're regularly updating MyAccount with new services. By signing in to MyAccount you can:

  • View your bin days.
  • Check your Council Tax balance, view your instalment plan, check your band, apply for a discount and more. 
  • Find your local councillors.
  • View your account summary and more.

Sign in or register for MyAccount (opens in a new window)

Indicates tasks you can complete in MyAccount.