Missed bins should be reported after 5pm on your collection day.
Check to see if there are reported changes to your bin collection before you make a report.
You must report ALL missed bins so we have a record and can fix any problems. We'll aim to empty your bin within 48 hours if you meet ALL of these criteria:
- You've reported the same missed bin on one or more consecutive occasions or we have a record of being unable to collect your bin for example, due to blocked access, vehicle breakdown, adverse weather.
- You're making this request after 5pm on your collection day or at any time afterwards.
- You correctly presented the right bin before 7am on the day of collection.
If you don't meet this criteria please continue to report your missed bin but be aware we won't return to collect it. Please take your bin back in and put it out on your next scheduled collection date. Alternatively, you can dispose of this free of charge at one of our
household waste recycling centres.
You can report your missed bin with or without signing in. MyAccount is your faster, safer and more flexible way to access your council services. You'll also have an online record to show you've contacted us.
What happens next?
Once you've submitted your request online we'll contact you as to what you need to do next. If we're unable to return to your bin we'll explain why.
Possible reasons why your bin wasn't collected
There can be a number of reasons why your bin wasn't collected. These can include:
- Blocked access
- Vehicle breakdown
- Adverse weather conditions
- Unforeseen circumstances