Corporate complaints and compliments

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Corporate complaints and compliments

We work hard to provide the best service for all our customers and we appreciate you taking the time to let us know what you think. You can contact us, your local councillor or MP for help making a complaint.

How to make a complaint, compliment or comment

We are committed to providing high quality services, and our staff work hard to achieve this. We welcome your feedback, whether it's to make a comment, pay a compliment or make a complaint about our services. The information you provide will help us improve our services to make sure we are meeting the needs of our customers.

To help save time and to get a faster response if you wish to log an issue you can contact the service direct. Contact details for each service are generally listed on each page.

Here are some popular service requests:

Other ways of giving us feedback about council services:

Send your feedback online (opens in a new window).
Email feedback.council@rochdale.gov.uk.
Telephone any member of staff or the contact centre.
Write to Customer Feedback Team, Floor 2, Number One Riverside, Smith Street, Rochdale OL16 1XU.
Call in person at any of our customer service centres.

Request an antisocial behaviour case review

If you're not satisfied with the response to your reports of antisocial behaviour, you can request a case review of all the agencies involved if:

You have complained 3 times in the last 6 months about separate incidents, or
5 people in the local community have complained separately in the last 6 months about similar incidents.

For more information and to request a review see the Community Trigger.

Rochdale Boroughwide Housing and Your Trust (Link4Life) feedback

If your feedback is about Rochdale Boroughwide Housing or Your Trust (Link4Life) you'll need to contact them directly.

Procedures for complaints, compliments and comments

We have processes that deal with complaints, compliments and comments. More information about how we deal with complaints and the timescales can be found in:

Local Government & Social Care Ombudsman complaints upheld

The Local Government & Social Care Ombudsman publish all their decisions. Real names are not used. In certain cases where it is not in the complainant's interest or anonymity may be compromised, they can decide not to publish a decision. They publish decisions 6 weeks after the date of completion.