Contact the council

Contact us by phone, email or post

Our most popular services are managed by our contact centre. The lines for the contact centre are open Monday-Friday 8.30am-5.30pm and closed for training on Monday between 11am–11.30am.
In an emergency use the out of hours phone number.

Please be careful sending any sensitive information by email as it may not be secure. We'll contact you if we need more details.

Popular services managed by our Contact Centre

Payments

  • Pay over the phone: 0300 456 0496, automated payments line open 24 hours a day
  • Speak to an adviser: 0300 303 8889

Benefits

Council Tax

Bins and Environmental Management

You can access some environmental management services online, including bins, recycling, fly-tipping and dog fouling.

Noise Nuisance and Environmental Health

You can access some environmental health services online, such as pest control, drain problems, noise nuisance, food safety, dog warden and pollution.


Other services

We deliver hundreds of services across the council. If you can't find the number you're looking for, please use the search box on this website to find the service as most pages have contact details listed. Alternatively, contact our switchboard. 

Help - switchboard

If you can't find the number or email you need, contact switchboard

Adult Social Care

Armed forces

Community Safety

You can report antisocial behaviour online.

Elections and Voting

Children and Childcare

You can access childcare and family support service via the Family information services.

Flooding

  • Phone: 0300 303 0420 – this number will be automatically redirected out of office hours
  • Web page: flooding

Highways

You can access some highway services online, such as car parks, highway maintenance and traffic management. 

Housing

Land and property

Libraries and customer service centres

Planning

Road problems

You can report problems with street lights, pavements, potholes and much more online.

School admissions

Township offices

Find out how to get involved in local decision-making and how to influence services in your area.

Opening hours: Monday–Friday 9am–5pm


Write to us

You can also write to us at Number One Riverside using the address below.

Please write the name of the service you want to contact on the envelope. This will help us direct your post to the right service.

Rochdale Borough Council
Number One Riverside
Smith Street
Rochdale
OL16 1XU