Complaints, compliments and comments

Antisocial behaviour case review

The Community Trigger scheme has been introduced to enable victims to request a multi-agency case review if they are not satisfied with the response to their complaints about antisocial behaviour.

When can you request a review?

You can request a review if:

  • You've complained 3 times in the last 6 months about separate incidents, or
  • 5 people in the local community have complained separately in the last 6 months about similar incidents.

Your complaints may have been made to Rochdale Borough Council, Greater Manchester Police or a Registered Housing Provider (social landlord).

Request support with your review

The independent charity Victim Support provides a free, specialist antisocial behaviour advocacy service to support you with your antisocial behaviour case review.

Request support from the Victim Support website

Request a review

To request an antisocial behaviour case review:

  1. Complete the online form.
  2. We'll assess your request to check it meets the criteria.
  3. If it does meet the criteria, we'll ask the agencies involved to provide details of the actions they have taken to deal with your complaints.
  4. We'll hold a meeting to review how the agencies have responded and recommend how to resolve the problem.
  5. We aim to make a decision within 15 working days - complex cases may take longer.

Community Trigger: Request an antisocial behaviour case review

View antisocial behaviour case review data

You can view an annual summary of antisocial behaviour case review data.

View antisocial behaviour case review data

Complain about the service you've received

If you wish to complain about the service you have received, use the agencies complaint procedures first. The Community Trigger does not replace them.

If you're unhappy about the service you've received from an individual officer or service, you should complain to either: