Emergencies, out of hours, and bank holidays

Emergency numbers

Our out of hours phone lines are open Monday-Friday 5.30pm-8.30am, 24 hours on weekends and bank holidays. They also cover staff training on Monday 11am-11.30am.

If you need help with:

  • Social services - emergency help, homelessness, children or older people in need of protection or care, faulty lifts and hoists
  • Emergency work on highways - spills, subsidence, accidental damage, flooding, sewerage problems, gritting problems
  • Public emergency - dangerous buildings or damage to public buildings
  • Armed forces - emergency help

Call the out of hours phone number 0300 303 8875

Street lighting faults

EON emergency phone lines, open every day 5pm-8am for 

  • Dangerous street lighting faults
  • Major street lighting faults
  • Damage to street lights from road accidents

EON Emergency on 0300 303 8881


You should contact the relevant company directly in an emergency