Emergency and out of hours contact details

Our out-of-hours phone lines are open Monday-Friday 5.30pm–8.30am, 24 hours on weekends and bank holidays. They also cover staff training on Monday 11am–11.30am.

Contact us if you need help with the following council services:

  • Social services - emergency help, homelessness, children or older people in need of protection or care, faulty lifts and hoists
  • Emergency work on highways - spills, subsidence, accidental damage, flooding, sewerage problems, gritting problems
  • Public emergency - dangerous buildings or damage to public buildings
  • Armed forces - emergency help

Call the council out-of-hours on 0300 303 8875

Emergency services

You should dial 999 in an emergency to request the police, fire or ambulance service.

If you need to contact your local police when it's less urgent, call 101.

Street lighting faults

You can report urgent street lighting faults and damage to our 24-hour helpline.


You should contact the relevant company directly in an emergency.