Report street light problems

Report urgent street lighting faults

Urgent problems with street lights, illuminated signs or bollards are:

  • Columns or posts knocked down.
  • Doors off equipment.
  • Exposed electrical wires.
  • Damage or defect resulting in a risk to public safety - for example, part of the lighting apparatus hanging loose or a column likely to fall over.
  • Damage or defect to the lighting apparatus that could potentially damage property.
  • More than 3 consecutive street lights out.
  • Damage to a lighting column, illuminated traffic sign or bollard after a road traffic accident.

We aim to fix urgent faults where street lights are in a dangerous condition within one hour of the contractor becoming aware of the issue.

If the fault is urgent, please call our 24-hour helpline at 0800 015 0452