Report street light problems

Report non-urgent street lighting faults

If the problem with the street light, illuminated sign or bollard isn't urgent, you can:

  1. Report a fault or check an existing fault
  2. If you need to report a fault, please give as much information as possible. For example, tell us if the light is out altogether, going on and off, burning all day or intermittent and include the number of the column if you can. If you can't see this then please state the exact location or adjacent house number.

We aim to fix non-urgent faults within 5 working days unless we're really busy or the weather is bad. For problems with the electricity cable feeding the column, we notify the utility who'll attend after getting our report. We'll come out to assess the damage to leaning or damaged lamp columns and determine how urgent the job is.