We're committed to providing a website that is accessible and usable by all people, whatever their abilities or disabilities.
Whilst we have done a lot to ensure this site's accessibility, you may find some limitations. We aim to achieve overall compliance with the Web Accessibility Initiative's (WAI) guidelines.
Web Accessibility Initiative
We try to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content accessible to people with disabilities. Conformance to these guidelines helps to make the web more accessible to users with disabilities and benefits all users.
There may be some pages that do not conform to all the guidelines. Whilst every effort is made to ensure the whole site conforms, this is an ongoing process and older content may not yet reach the standards in all areas.
If you've any problems accessing any information on the site, please contact us and we will endeavour to fix the problem or provide the information in an appropriate format.
This website is built using code compliant with World Wide Web Consortium (W3C) standards for XHTML and Cascading Style Sheets.
W3C is the governing authority on web development standards and practices.
Changing the text size or colours of websites
While we've created this site to be usable 'as is', some people are likely to benefit further by customising their computer to suit their individual needs, for example to increase the size of its fonts, get the site spoken to them.
Almost all modern browsers let you change the way web pages are displayed. If you need to change the text size or colour, or the colour of the background,
the BBC have a very good 'How to guides' for making the web easier to use.
All content images used in this site include descriptive ALT attributes. Those in purely decorative graphics or used for layout include null ALT attributes. An ALT attribute is the text you see when images are turned off in your browser.
This site uses cascading style sheets (CSS) for visual layout.
If your browser or browsing device does not support stylesheets at all, the content of each page should still be readable.
We try to avoid using access keys on our site as these can override screen readers shortcuts.
The language used on the site will, where possible, be concise, easy to understand and free from jargon, abbreviations and technical terms.
Information in other languages
Although this website is mainly written in English, we provide some basic information in the borough's main community languages. Where appropriate we can translate information on this website or provide an interpreter. For further information please
In some circumstances we provide mp3 audio files for download from this website. To listen to them you will need a media player, such as
Windows Media Player or
Quicktime. Where possible, we will provide a text transcription of the audio file. The recordings for download may be podcast programmes or interviews broadcast on the local community radio station. Where this is the case much of the information discussed is already available on this website so we will not always provide a full transcription.
Let us know if you have difficulties using this site
Some content on the website may not be fully accessible. If you find anything on the site difficult to use please email us at
firstname.lastname@example.org. To help us get to the bottom of your difficulty, it would help us if you provide the information advised in
Contacting Organisations about Inaccessible Websites’ in your request.
We welcome all constructive feedback regarding the accessibility or usability of this website and will carefully consider it.
If you feel your feedback has not been respected you can raise a formal complaint. How to make a formal complaint.