Adult Care Complaints Policy

Making Experiences Count – Joint Complaints Process for Adult Care and Health Policy

This policy relates to complaints, compliments and queries received in relation to our Adult Care Services, and care services commissioned by us.

Complaints relating to adult social care and health matters will be investigated in line with this policy and all other complaints are investigated in line with the Corporate Complaints Policy.

When complaints, compliments or queries are received by the authority, a determination needs to be made as to whether the complaint relates to social care concerns or whether the complaint relates to other concerns. The appropriate process will then be followed from there, as there are different policies and procedures in place for social care concerns due to statutory requirements.

How to make a complaint

You can make a complaint by filling in our online form, by email, telephone, letter or in person at any of our customer service centres. We work hard to provide the best service for all our customers and we appreciate you taking the time to let us know what you think.

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Document last updated
Monday, 14 March 2022
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