We work with care providers, health and social care partners, other councils and the Care Quality Commission (CQC) to help make sure adult social care services in the borough are safe, effective and high quality.
We regularly check how services are performing, identify and address concerns, recognise good practice and help services improve. This work helps people get the care and support they need and helps maintain reliable, sustainable services across the borough.
Our responsibilities
Quality improvement, assurance and contract monitoring help make sure people receive safe, high-quality care, while identifying concerns early and supporting services to improve.
We will:
- Involve people who use care services, carers and care providers when making decisions about services and how they can be improved.
- Monitor contracts and services to make sure providers meet agreed standards and deliver good-quality care.
- Help providers improve by focusing our monitoring and support on areas where there are concerns or greater risks.
- Work with providers to identify what is working well, what could be improved and any new or emerging risks.
- Share information, learning and good practice with care providers.
- Support staff development and improvements to services.
- Work with providers and partners to deliver local priorities for adult social care.
- Build strong working relationships that help provide safe, effective and person-centred care.
- Talk to providers to understand the challenges they face and what services may be needed in the future.
What you can expect as one of our providers
We recognise the important role that care providers, managers and frontline staff play in supporting people across the borough.
As one of our providers:
- You’ll have a point of contact for questions about contracts and performance.
- We’ll work with you to monitor quality, address concerns and identify ways to improve.
- You’ll have access to training, workforce development and service improvement opportunities, where available.
- We’ll share learning and examples of good practice.
- We’ll work with you, health services and other partners to improve the quality of care and support.
- We’ll listen to feedback from people who use care and support services and use it to help improve services.
Read our framework to find out more about how we’ll work with you to provide safe, person-centred, high-quality care and continually improve services.
Enquire about adult health and social care commissioning
If you are interested in working with us to develop our adult health and social care services across the borough of Rochdale we want to hear from you.
Related information and resources
Find out more about our approach to commissioning, quality improvement and market development:
- Health and Social Care Integrated Commissioning Strategy - explains how we plan, commission and monitor care and support services to meet people's needs.
- Market Position Statements - information for care providers about current and future demand for services in Rochdale borough.
- Rochdale Borough Locality Plan - sets out plans to improve health and wellbeing, prevent ill health and reduce health inequalities across the borough.
- Adult Social Care Provider Workforce Development Strategy - sets out how we aim to work with local organisations to develop a strong and resilient health and social care workforce.