If you have any concerns about a care home, please report them.
How to report concerns about residential care homes
There are a number of ways to report your concerns.
- Contact our Adult Care service using the contact details on this page
- Report your concerns to the Care Quality Commission (CQC)
- Speak to the care home manager
Tips on reporting concerns about residential care homes
- Be clear and as factually detailed as you can about what happened and when – include dates and times or staff names, if possible.
- Highlight what you have already done to try to address the issue.
- Keep copies of any correspondence with the care home, for example, letters or emails you send or receive relating to the complaint.
- Keep a record of when you've had phone calls and meetings about the complaint with the care home. Keep a note of who you spoke to and what they said.
- Be clear about what you want, including changes you'd like to see.