Report concerns about residential care homes

If you have any concerns about a care home, please report them.

How to report concerns about residential care homes

There are a number of ways to report your concerns.

Tips on reporting concerns about residential care homes

  • Be clear and as factually detailed as you can about what happened and when – include dates and times or staff names, if possible.
  • Highlight what you have already done to try to address the issue.
  • Keep copies of any correspondence with the care home, for example, letters or emails you send or receive relating to the complaint.
  • Keep a record of when you've had phone calls and meetings about the complaint with the care home. Keep a note of who you spoke to and what they said.
  • Be clear about what you want, including changes you'd like to see.