How we prioritise reports
We use the following guidelines to prioritise reports.
High level 1
Reports of serious antisocial behaviour involving violent acts, threats of violence or hate crime.
We aim to contact you within 1 working day.
Medium level 2
Reports about antisocial behaviour causing disruption, damage to property or possessions.
We aim to contact you within 2 working days.
Standard level 3
These reports typically involve giving general advice on antisocial behaviour issues such as environmental crimes and nuisance.
We aim to contact you within 5 working days.