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Emergency council out of hours phone numbers

If you need to contact us between 5pm-8am Monday-Friday and anytime weekends and Bank Holidays you'll need to call our out of hours number.

Non-emergency contact centre phone numbers and email contacts

Service Contact details and opening hours
Payments 24 hours
Tel: 0300 303 8889
Council tax and housing benefit: Revenues and Benefits - for council tax, housing benefits, council tax benefits and payments. Email: benefits@rochdale.gov.uk or council.tax@rochdale.gov.uk

Tel: 0300 303 8870
8am-8pm Monday to Friday and 9am-1pm on Saturday
Rochdale Boroughwide Housing: Housing repairs, check progress of repairs, make and amend an appointment. Tel: 0800 027 7769
Between 8am-5pm this service is delivered directly by Rochdale Boroughwide Housing.
Environmental management: For refuse, recycling, fly tipping, dog fouling. Email: environmental.management@rochdale.gov.uk

Tel: 0300 303 8884
8am-8pm Monday to Friday and 9am-1pm on Saturday
Environmental health: For pest control, drain problems, noise nuisance, food safety, dog warden and pollution. Email: environmental.health@rochdale.gov.uk

Tel: 0300 303 8871
8am-5pm Monday to Friday
Street lighting: To report a problem. Email: street.lighting@rochdale.gov.uk
Tel: 0300 303 8881 
Highways and engineering: For parking, car parks, path and road maintenance, bridges and structures, design and construction, traffic management, and road safety. Email: highways@rochdale.gov.uk

Tel: 0300 303 8879
8am-8pm Monday to Friday and 9am-1pm on Saturday
Planning and regulation Tel: 0300 303 8873
8am-8pm Monday to Friday and 9am-1pm on Saturday
Library services: For library renewals and membership enquiries. Email: library.service@rochdale.gov.uk

Tel: 0300 303 8876
24 hours
Family Information Service: For childcare or services in the Rochdale area. Tel: 01706 719900
8am-8pm Monday to Friday and 9am-1pm on Saturday
Strategic housing Tel: 0300 303 8874
8am-8pm Monday to Friday and 9am-1pm on Saturday
Regeneration Tel: 0300 303 8878
8am-8pm Monday to Friday and 9am-1pm on Saturday 
Property Tel: 0300 303 8880
8am-8pm Monday to Friday and 9am-1pm on Saturday
Job vacancies: Job line - for council. Email: jobs@rochdale.gov.uk

Tel: 0300 303 8872
8am-8pm Monday to Friday and 9am-1pm on Saturday
SWITCHBOARD: Other enquiries. Email: council@rochdale.gov.uk

Tel: 01706 647474
8.30am-5pm Monday to Friday

Other useful council phone numbers 

Service Contact details and opening hours
Children's Social Services: To report concerns about a child who has suffered harm, neglect or abuse Tel : 0845 226 5570
8.30am-4.45pm Monday to Friday
Adult Social Care

Tel: 0300 303 8886
8.30am-4.45pm Monday to Friday

Armed Forces Email: armedforces@rochdale.gov.uk

Tel: 01706 926989
8am-5pm Monday to Friday
Township Offices: To find out how to get involved in local decision making and to influence services in your area please contact your Township Office.

Heywood Township Office
Email: heywood.township@rochdale.gov.uk
Tel: 01706 922230  

Middleton Township Office
Email: middleton.township@rochdale.gov.uk
Tel: 01706 923124

Pennines Township Office
Email: pennines.township@rochdale.gov.uk
Tel: 01706 922227

Rochdale Township Office
Email: rochdale.township@rochdale.gov.uk
Tel: 01706 924858

9am-5pm Monday to Friday

We've usually added an email, form or telephone contact to each task across the website. If you search for a task you'll be able to access other contacts too if you need to get in touch.

Bank and Public holidays

Please note all council offices are closed on Bank and Public holidays however you can access online services over Bank and Public holidays.

Our Contact Centre will remain open for emergency calls only.

How much it costs

0300 calls are typically charged at between 1p and 9p per minute depending on the time of day. Calls from mobile phones generally cost between 10p and 40p per minute, although may they be included in your 'free minutes' depending on your contract or tariff.

0845 calls are typically charged at between 1p and 11.5p per minute depending on the time of day for landline customers. Calls from mobile phones generally cost between 20p and 41p per minute, although may be included in free local call bundles if these are part of your contract.

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