Tell us what you think about our site...
We use cookies to provide the best possible service on our website. By continuing to browse the site you are agreeing to our use of cookies.

More information can be found on our privacy policy page

Button to close message regarding cookies (and accept their use)

Ring or email us

Changes to our phone numbers

From 7 March 2014 some of our 0845 phone numbers changed to 0300 numbers.

0300 numbers cost the same to call as geographic numbers starting 01 or 02. Calls to 0300 numbers are often included as part of inclusive mobile minutes, discount schemes or bundled packages in the same way as geographic calls, so will be free in many cases.

Use the numbers further down this page to contact us in an emergency.


 

Non-emergency contact centre phone numbers and email contacts

Service Contact details and opening hours
Payments 24 hours
Tel: 0300 303 8889
Council tax and housing benefit: Revenues and Benefits - for council tax, housing benefits, council tax benefits and payments. 8am-8pm Monday to Friday and 9am-1pm on Saturday
Tel: 0300 303 8870
benefits@rochdale.gov.uk or council.tax@rochdale.gov.uk
Rochdale Boroughwide Housing: Housing repairs, check progress of repairs, make and amend an appointment. Between 8am-5pm this service is delivered directly by Rochdale Boroughwide Housing. Tel: 0800 027 7769
Environmental management: For refuse, recycling, fly tipping, dog fouling. 8am-8pm Monday to Friday and 9am-1pm on Saturday
Tel: 0300 303 8884
environmental.management@rochdale.gov.uk
Environmental health: For pest control, drain problems, noise nuisance, food safety, dog warden and pollution. 8am-5pm Monday to Friday and 9am-1pm on Saturday
Tel: 0300 303 8871
environmental.health@rochdale.gov.uk
Street lighting: To report a problem. Tel: 0300 303 8881 or 
street.lighting@rochdale.gov.uk
Highways and engineering: For parking, car parks, path and road maintenance, bridges and structures, design and construction, traffic management, and road safety. 8am-8pm Monday to Friday and 9am-1pm on Saturday
Tel: 0300 303 8879
highways@rochdale.gov.uk
Planning and regulation 8am-8pm Monday to Friday and 9am-1pm on Saturday
Tel: 0300 303 8873
Library services: For library renewals and membership enquiries. 24 hours
Tel: 0300 303 8876
library.service@rochdale.gov.uk
Family Information Service: For childcare or services in the Rochdale area. 8am-8pm Monday to Friday and 9am-1pm on Saturday
Tel: 01706 719900
Strategic housing 8am-8pm Monday to Friday and 9am-1pm on Saturday
Tel: 0300 303 8874 
Regeneration 8am-8pm Monday to Friday and 9am-1pm on Saturday
Tel: 0300 303 8878 
Property 8am-8pm Monday to Friday and 9am-1pm on Saturday
Tel: 0300 303 8880
Job vacancies: Job line - for council. 24 hours
Tel: 0300 303 8872
jobs@rochdale.gov.uk 
SWITCHBOARD: Other enquiries. 8.30am-5pm Monday to Friday
Tel: 01706 647474
council@rochdale.gov.uk

Other useful council phone numbers 

Service Contact details and opening hours
Children's Social Services: To report concerns about a child who has suffered harm, neglect or abuse 8.30am-4.45pm Monday to Friday
Tel : 0845 226 5570
Armed Forces 8am-5pm Monday to Friday
Tel: 01706 926989
armedforces@rochdale.gov.uk
Adult Social Care

8.30am-4.45pm Monday to Friday
Tel: 0844 264 0867

You’ll find other contact number on the relevant page across the website.


 

Emergency council out of hours phone numbers

If you need to contact us between 5pm-8am Monday-Friday and anytime weekends and Bank Holidays you'll need to call our out of hours number.

How much it costs

0300 calls are typically charged at between 1p and 9p per minute depending on the time of day. Calls from mobile phones generally cost between 10p and 40p per minute, although may they be included in your 'free minutes' depending on your contract or tariff.

0845 calls are typically charged at between 1p and 11.5p per minute depending on the time of day for landline customers. Calls from mobile phones generally cost between 20p and 41p per minute, although may be included in free local call bundles if these are part of your contract.