Corporate complaints and compliments
We work hard to provide the best service for all our
customers and we appreciate you taking the time to let us know what
you think. You can contact us, your local councillor or MP for help
making a complaint.
How to make a complaint, compliment or comment
We are committed to providing high quality services, and our
staff work hard to achieve this. We welcome your feedback,
whether it's to make a comment, pay a compliment or make a
complaint about our services. The information you provide will help
us improve our services to make sure we are meeting the needs
of our customers.
You can get in touch with us about council services in any of
the following ways:
If you're not satisfied with the response to your
reports of anti-social behaviour, you can request a case
review of all the agencies involved if:
- You have complained 3 times in the last 6 months about separate
- 5 people in the local community have complained separately in
the last 6 months about similar incidents.
For more information and to request a review see
the Community Trigger.
Rochdale Boroughwide Housing and Link4Life
If your feedback is about Rochdale Boroughwide Housing or
Link4Life you'll need to
contact them directly.
Procedures for complaints, compliments and comments
We have processes that deal with complaints, compliments and
comments. You can find more information about how we deal with