Request a new bin or report a problem with your bins
Complete the form below to:
- Request a new bin: If your wheelie bin has
been stolen or damaged, you can request a replacement from us. Your
first replacement general waste bin is free, but you'll be
charged £32.80 + VAT for any further replacements. This is an
administration fee and covers the cost of delivering the bin
and only applies to general waste bins. To help you
recycle more, all new recycling bins are delivered free of charge.
All bins remain the property of the council and we reserve the
right to remove, change or replace them.
- Report a problem with your bins:
Tell us if your waste or recycling bin has been
damaged, burnt or stolen.
Your bin entitlement
Please note that if you've moved to a new build, or are living
in rented accommodation (private or social), your builder
or landlord will organise the ordering of your bins.
If you've moved into the borough and need to order your bins,
the entitlement for each property is:
- 1 x General waste bin (dark green)
- 1 x Recycling bin for cans and bottles (light green with
a blue lid)
- 1 x Recycling bin for paper and cardboard (blue)
- 1 x Recycling bin for for food and garden waste (brown),
available for properties with a garden.
All bins hold 240 litres of waste. For properties with limited
space smaller bins (holding 140 litres) can be requested.
Additional bins for general waste can only be provided for
larger families, evidence of family members will be required
when ordering your bins.
See what you can recycle in the Householder
Information pack (2.3MB pdf)
Properties with gardens are also provided with a 5 litre
kitchen caddy and 1 roll of compostable liners to recycle food
waste. Further liners can be purchased throughout the borough
at retail outlets.