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Request a new bin or report a problem with your bins

Complete the form below to:

  • Request a new bin: If your wheelie bin has been stolen or damaged, you can request a replacement from us. Your first replacement waste bin is free of charge, but you'll be charged for any further replacements. This cost only applies to waste bins; recycling bins are all free of charge.
  • Report a problem with your bins: Tell us if your waste or recycling bin has been damaged, burnt or stolen.

Request a new bin or report a problem with your bins (opens in a new window)

Your bin entitlement

Picture of different types of bins

General waste bin entitlement (dark green)

Please note that if you've moved to a new build, or are living in rented accommodation (private or social), your builder or landlord will organise the ordering of your bins.

The number of residents in your property will determine the size and the number of the dark green general waste bins you're entitled to. Your first replacement waste bin is free of charge, but you'll be charged £33.50 for any further replacements.

 

Number of residents General waste bin entitlement
1 to 4 240 litre bin
5 to 7 240 litre bin and 140 litre bin
8 or more Two 240 litre bins

There are some exceptions.

  • 1 bedroom and studio flats are supplied with a 140 litre bin, but we can consider a 250 litre bin if required.
  • Properties with larger families and sheltered accommodation are considered on an individual basis.
  • If you have additional requirements for medical waste, or a large number of small children, we will consider your request on an individual basis, for a fixed term, which we'll review regularly.

In these cases we will send someone around to assess your needs.

Mixed recycling bin (light green bin with a blue lid) and recycling bin for paper and cardboard (blue) entitlement

The number of residents in your property will determine the capacity of the recycling bin (light green with a blue lid) and recycling bin for paper and cardboard (blue) you need. We don't charge for recycling bins.

Number of residents Blue recycling bin entitlement
1 to 2 140 litre
More than 2 240 litre
Larger properties 360, 660 or 1100 litre recycling bins available

Food and garden waste recycling bin entitlement (brown)

Properties with gardens can also have a garden waste (brown) bin which can also be used for food waste.

Number of residents Brown recycling bin entitlement
1 to 2 140 litre
More than 2 240 litre
Larger properties 360, 660 or 1100 litre recycling bins available

New kitchen caddies will be available from October. In the meantime you can just use the compostable bags which we provide for free.

Read about food waste and where you can pick up your free roll of compostable bags

Replacement bin charges

The following costs apply to general waste bins (dark green bins). Recycling bins are all free of charge.

Bin Cost
140 litre £33.50
240 litre £33.50
360 litre £50.70
660 litre £339
1100 litre £406

Contact us

0300 303 8884

Environmental Management
Green Lane
Heywood OL10 2DY
(Postal address only)

MRW National Recycling Awards 2014 Northern Marketing Awards Winner 2014

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