Bin collections in severe weather
If we experience severe weather or the road
conditions are compromised there may be disruption to your bin
collections. We understand you'll have concerns about this if we
experience such conditions, so please see our advice below about
bin collections in severe weather.
Check the snow and adverse weather
conditions page (see links on the right) if bin collections
have been affected by weather conditions in your area.
Why might the council not be able to collect my bins as
normal?
If we haven’t yet collected your rubbish, we
are on our way. Please bear with us. During periods of
severe weather conditions we may experience some delays
in getting to your area. We may even have to suspend collections
until conditions improve. Go to the snow and adverse weather
conditions page for specific instructions and advice.
There are a number of reasons, depending on
where you live, why we may not be able to collect. For instance, we
may struggle to get to many places due to there being lots of ice
remaining on the ground. We have to make risk assessments to
determine whether or not it is safe for refuse collection
wagons to enter a particular road.
Another reason could be there is more rubbish
for us to collect because we simply haven’t been able to collect
due to the dangerous conditions. This means our collection service
has slowed up significantly, but we are doing our very best – with
the resources we have at our disposal – to get the collection
service back to normal as quickly as possible.
What should I do with my bins if it's not been collected?
This very much depends on the situation at the time. Go to the
snow and adverse weather conditions page for the very latest advice
and information.
If my bin is full what can I do with any extra bags of
rubbish?
Ordinarily we don’t collect rubbish left at
the side of bins, but we fully appreciate the urgency of situations
when we can't collect and don’t expect people to struggle on
by trying to squeeze everything into their refuse and recycling
bins if they’re already full.
If we experience substantial bin collection delays we will relax
our 'no side waste' policy. Bags should be tied tightly and placed
neatly at the side of the appropriate bin ready for the first
collection after the delay.
However, if it is possible for you to take it to your
nearest household waste recycling
centre that would be an advantage.
I don’t know which bin to put out and when? How can I find
out?
Go to the 'when are my bins collected' page (see the links on
the right), but also check the snow and adverse weather conditions
page as there may be some special instructions. Or you can call us
on 0845 226 1800.