Coronavirus (COVID-19): pest control updates
Due to the current situation we’re operating a reduced service. We’re continuing to offer a treatment service for rats and mice (inside and outside) and are still treating wasps' nests.
Sorry, for all other pests we’re not able to currently provide a service. We’ll keep this under review and update this page with any changes.
Book a pest control visit, find treatment costs and learn how to recognise pests and health risks.
What pests do we treat?
We don't offer treatments for bees. Bees are an endangered species and we'd always recommend exploring all other avenues before considering getting rid of them.
How we treat wasp nests: we use extendable lances to treat wasp nests when they're located at height.
In rare cases, we might not be able to reach a wasp nest because of how a building is constructed. Our Pest Control Officers use ladders to access a work area like a loft or cellar, but not to work from.
If you've any questions about treating wasp nests, contact us using the details on this page.
Arrange a call out visit
If you're not sure what treatment you need or you're struggling to identify what kind of pests you have, we can arrange a call out visit. We'll be able to let you know what you need and offer our advice.
Our call out charge is £45.
Book a pest control treatment
If you have a pest infestation, book a pest control treatment with us.
Domestic treatment and prices
Payment is required at the time of booking the treatment.
Treatment or service||Price up to 31 March 2021||Price from 1 April 2021|
Rats - treatment and up to 2 revisits||£26||£27|
Mice - treatment and up to 2 revisits ||£26||£27|
Public health pests - cockroaches, fleas and bedbugs|
- 1 bedroom £62
- 2-3 bedrooms £80
- 4-5 bedrooms £97
- 6 bedrooms £114, plus £15 for each extra room
- 1 bedroom £63
- 2-3 bedrooms £82
- 4-5 bedrooms £99
- 6 bedrooms £116, plus £15 for each extra bedroom
Carpet beetles or dermestes|
- 1 bedroom £80
- 2-3 bedrooms £97
- 4-5 bedrooms £114
- 6 bedrooms £133, plus £18 for each extra room
- 1 bedroom £82
- 2-3 bedrooms £99
- 4-5 bedrooms £116
- 6 bedrooms £136,plus £18 for each extra room
Squirrel treatment - 5 visits||£148||£151|
Call out charge - if treatment inappropriate||£44||£45|
Re-booking fee - to change time of appointment||£26||£27|
Cancellation of appointment||£26||£27|
Commercial treatment and prices
Payment by invoice can be arranged for commercial treatments.
|Treatment or service||Price (including VAT) up to 31 March 2021||Price (including VAT) from 1 April 2021|
Public health pests - including rats, mice, cockroaches, fleas, bedbugs, dermestes species beetles||£117 an hour||£119 an hour|
Wasps nest |
£77 for each nest if you pay in advance
£123 per nest if you want to pay by invoice
£79 for each nest if you pay in advance
£125 for each nest if you pay by invoice
Other non-public health pests such as ants or squirrels||£115 an hour||£117 an hour|
Refunds for pest control treatments
If we can't undertake a booked treatment, you may be issued a refund depending on the circumstances.
Partial refunds: we will issue a partial refund if we can't undertake the treatment for reasons outside of our control. You will receive a refund from us for the booked treatment but you will have to pay a call out charge of £44.
Reasons out of our control which may prevent treatments from taking place include:
- Our treatment would be ineffective as pre-treatment advice was not followed
- It would be unsafe for us to undertake our treatment due to the presence of children, pets, ponds or wildlife habitats
Full refunds: we will issue a full refund if our treatment can't be undertaken due to the limitations of our equipment, for example a wasp nest that's out of reach of our extendable lance and therefore can't be treated.
How to recognise pests and health risks
Details of signs and health risks.
Ants or cockroaches
- If you see any roaming on your floor.
- If you see them dead in the cupboards and cabinets.
- If you find cockroach manure which are bits of dark sand and are a greasy matter which are often found in cabinets.
- If you find any on piled garbage, exposed food and sink water or water on dirty dishes.
Cockroaches can carry bacteria such as E. Coli and salmonella on their bodies, which can contaminate food, cooking equipment and food surfaces.
The presence of ants means that there's the potential for food contamination.
Bedbugs or fleas
- Bites on the torso with a red centre could mean that you have bedbugs.
- Bites on the leg, around the ankle and feet are normally from fleas.
- Tiny blood stains on your bed clothes.
- Look inside mattress folds, creases, zippers for tiny insect of black specks of their faeces.
Typically biting human beings, fleas can cause itchy, unsightly marks as well as severe allergic reactions.
- Bees don't cause any problems to your property, and nor are you in danger of being stung if they are left alone and unprovoked.
- After the summer season the bees will go away and not return to the nesting site the following year. By the time a colony has become obvious its activity will be about to decline naturally.
- Generally, colonies formed in spring usually decline naturally by late July, if not sooner. Whenever possible, bee nests should be left alone to thrive as their presence is actually beneficial for gardeners and their crop.
The honey bee leaves its barbed sting inside you then dies, it's important to remove the barb to stop infection setting in.
Bumble bees don't have barbed stings and can sting you many times if they want to. Bumble bees aren't aggressive and are unlikely to sting unless provoked.
Bee stings are painful, but unless you have an allergy to bees, they're unlikely to cause serious damage. Bee and wasp venoms are different and people who are allergic to wasp venom are rarely allergic to bee venom.
More advice and information on bee stings
- Flies are more prevalent in warmer weather.
- They can be seen flying or settling both indoors and outdoors.
- Often attracted to waste products.
|Flies can be a nuisance and potentially cause harm spreading diseases like salmonella and e-coli. They can also contaminate food and some bite humans or animals. We don't offer treatments for flies however, there are ways you can prevent and treat them at home. They can be prevented by:
- Strict hygiene and cleanliness of kitchens and dustbins; consider doing a thorough deep clean.
- Disposing of all household rubbish (especially food waste) quickly.
- Fitting dustbins with tight lids.
- Keeping dustbins away from doors and windows.
- Always covering meat and other foods.
There are a number fly products to install and use around the home such as fly papers, fly traps, fly sprays and fly screens (an invisible mesh to prevent flies entering your house). Always read the label and product information before use.
Rats and mice
- Holes gnawed through food wrappers, boxes, sacks and external doors.
- Shredded scraps of paper used for nesting.
- Gnawed chair and table legs.
- Small black elongated droppings found where they are feeding or active.
- Nibbled scraps around dustbins and vegetable or fruit stores.
Rodents contaminate food and carry bacteria that can easily be transmitted to livestock, pets and humans. This bacteria causes anything from food poisoning to the sometimes fatal diseases.
- Chewed wiring or cables.
- Trees with bark stripped from them.
- Possible noises in the roof area.
- A wasps' nest is usually grey or beige in colour and often found in rooftops, cavity walls, sheds, trees and flowerbeds.
- Wasps are bright yellow with black stripes and smooth.
- They have a high pitched buzz and are attracted to all things sweet.
You won't have an allergic reaction after your first sting by a wasp, but you can develop a serious allergic reaction (also known as an anaphylactic reaction) after one or more stings have "sensitised" your system.