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Food hygiene

​Most manufacturers and retailers have a customer complaints department and we would recommend contacting them in the first instance.

If it's a serious risk to public health or you're concerned about food handling practices or standards of cleanliness at a food premises then contact us, all complaints are dealt with anonymously.

Report a food hygiene problem by calling 0300 303 8871

As part of our investigation we can :

  • Inspect food premises .
  • Take photographs.
  • Interview proprietors.
  • Take statements from employees.

If there's an imminent risk of injury to health we can close a premises until the problems are dealt with.

Food poisoning outbreaks

If a number of people ate at the same venue and have the same food poisoning-type symptoms, this may be due to a food poisoning outbreak.

Call us to report a food poisoning outbreak on 0845 121 2971


Our investigation into the outbreak will involve:

  • Interviewing people who are ill.
  • Interviewing others who ate at the venue but didn't have symptoms.
  • Taking faecal and food samples (if appropriate).
  • Inspecting the implicated venue.

If a business is found to be responsible, action will be taken to prevent further outbreaks.

Find a food hygiene rating

Find out if a restaurant, takeaway or food shop you want to eat at or buy food from has a good food hygiene rating.

View food hygiene ratings in​ Rochdale

Advice on handling, cooking and storing food


0300 303 8871

Phone: Monday-Friday 8.30am-5.30pm.
Closed for training Monday 11am-11.30am.

Public Protection Service​​
Number One Riversid​e​
Smith Street
Rochdale OL16 1XU