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Libraries - loan renewals

If you want to keep your books or items on loan for longer than the due date you will need to ask us to renew the loan. You can renew most books and loans. Audio items that are renewed may incur an additional rental charge.

You can renew your books and loans online, by telephone or in person.

Online renewals

If you have a library PIN number you can log onto the Web Catalogue using your library barcode and PIN to renew your library books and loans online.

If you do not have a PIN, please ask for one to be set up for you next time you are in the library.

Renew your library book by logging onto the Web Catalogue.

Catalogue help: Renew an item - advice and tips

Phone renewals

Ring the Library Service Renewal Line on 0845 121 2976 between 8am-8pm Monday to Friday and 9am-5pm on Saturday.

If you have used one of the following services please ring the relevant number:

• Mobile Library renewals: telephone 01706 924917
• Doorstep Delivery Service (formerly the Housebound Library Service): telephone 01706 924917
• Regional Loans Service: telephone 01706 924900

Keeping you informed: By letting us know your barcode on your library card when you ring we can let you:

• Know the due date of your books and items
• Know any messages on your borrower record
• Know of any items that do not renew.

In person library renewals

When you are in the library, ask a member of staff to renew your books or loans.

Renewing items: You do not have to bring all the items back to the library every time you want to renew them. We will ask to see them after a few renewals, just to check them.

If somebody else has reserved an item we will ask you to return it so that they can have it.

When should I renew my library loans?

If you are not sure that you will be able to return your books or loans before the due date it is a good idea to renew them as a precaution. If it turns out that you can return them on time after all, no harm done. If not, the loans are renewed and you won't have to worry about them becoming overdue.

If you have any overdue items, please renew them as soon as possible. This stops any fines building up and saves us sending you overdue notices and charging you for the postage. If an item is more than six months overdue and you do not contact us, we will assume that you have lost it and we will send you a bill.

Some library loans cannot be renewed

• Items on loan from the Best Sellers Collection cannot be renewed. They will need to be brought back to the library. You may be able to borrow them again immediately, depending on demand.
• There is a limit on the number of times you can renew a loan: five times by telephone or three times online. Once you have reached that limit you will need to bring the items back to the library for checking. You may be able to borrow them again immediately, depending on demand.
• If somebody else has reserved an item it cannot be renewed.
• If a reference book has been issued to you it cannot be renewed.