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Food safety - illness and contamination

Complaints about the hygiene of food premises

If you are concerned about food handling practices or standards of cleanliness, in any food business in the Rochdale area then you can contact the Food Safety Team.

  • All complaints are dealt with anonymously.
  • As part of our investigation we can inspect food premises, take photographs, interview proprietors and take statements from employees.
  • If there is an imminent risk of injury to health we can close a premises until the problems are dealt with.

Bringing a food complaint to the Council

If you think an item of food is contaminated you may wish to contact the Food Safety Team for advice.

  • Avoid handling any foreign object, if it is embedded in the food do not remove it.
  • Keep the food in its original container where possible.
  • Keep labels, wrappings and receipts.
  • If the food is perishable keep it in the fridge or freezer so that it does not deteriorate and can be examined later.

How we can help?

  • We can only investigate complaints about food which was bought in the borough.
  • Some minor complaints are best resolved by taking it back to the vendor as soon as possible
  • Please be aware that we are unable to seek compensation on your behalf.

Who else can help?

  • Most manufacturers have a customer complaints department.  Ask for the matter to be investigated and an explanation given.
  • The local Citizens Advice Bureau or Consumer Direct (tel. 0845 010506) may also be able to help.