What should I expect from a Supporting People service?
Providers of Supporting People services are under contract to
the local authority. Rochdale‘s Supporting People team is
responsible for monitoring the performance and quality of
Supporting People services under contract.
All Supporting People services are striving to improve quality
standards and there is an expectation that they will operate to
minimum standards in a number of core areas. These core areas
are:
- Needs and Risk Assessment, which is concerned with the
assessment of needs and risks and those processes place users’
views at the centre and are managed by skilled staff and involve
carers and/or other professionals.
- Support Planning, which is concerned with ensuring that service
users’ have individual support plans based on up-to-date
assessments of their needs and that processes place users’ views at
the centre and are managed by skilled staff and involve carers
and/or other professionals if service users wish.
- Health and Safety, which is concerned with ensuring that
the security, health and safety of all individual service users and
staff are protected.
- Protection from Abuse, which is concerned with ensuring that
services safeguard the rights of service users to be protected from
abuse.
- Diversity and Inclusion, which is concerned with ensuring that
services are committed to the values of diversity and inclusion and
to the practice of equal opportunity (including accessibility in
its widest sense) and that the needs of black and minority ethnic
service users are appropriately met.
- Complaints, which are concerned with ensuring that user, carers
and other stakeholders are made aware of complaints procedures and
how to use them.
Rochdale also monitors two additional objectives:
S1.2 Empowerment Consultation and Involving Service Users- this
relates to Service Users being consulted about the services
provided and the opportunities to be involved in their running.
S3.3 The living Environment - ensuring it is suitable for its
stated purpose, accessible, safe and well maintained, is
appropriate to the needs of residents: and meets the requirements
for independence privacy and dignity.
Providers of services and the Supporting People Team are working
to ensure that Supporting People services are of a good quality.
Any concerns regarding quality can be reported to the service
provider directly or the Rochdale Supporting People team.