Waste and recycling collections
Please ensure that your bin is put out on your normal collection
day by 7am. If it was put out by 7am then it will emptied on the
same day; unless the crew has reported that it
is overloaded or contains incorrect
material for example bricks or soil.
Collection days
Your refuse container will be emptied on the same day every
other week. Please ensure that it is placed at the
collection point by 7am on the nominated day. The container will be
emptied and returned by the refuse crew.
We will tell you about changes to your collection day through
articles in your local paper and on this website, or
by placing a sticker on your bin.
What to do on the collection day
On the nominated day of collection you should wheel your bin to
a collection point, usually at the edge of the kerb, and collect
your bin from the same place after it has been emptied as soon as
your are able. (A smaller 140 litre wheeled bin is available if the
standard 240 litre is not suitable.)
Collection point
It is important to make a note of where your refuse bin is left
once it has been emptied as this will be the preferred collection
point.
For most properties the collection point is at the kerbside. The
refuse bin should be positioned on the grass verge or open space so
as not to obstruct the highway or footway.
Some properties will have communal collection points (for
example; flats, cul-de-sacs, back to back terrace or town houses).
Your collection point in this case will be the place that your bin
is currently left by the refuse collectors.
If you are unsure where your collection point is, please discuss
this with your refuse collector, who will be happy to assist you.
Alternatively contact our helpline using the contact details.
Missed collections
If a local restriction such as roadworks prevented collection on
the day of collection, the crew will call back to empty the
container as soon as possible which may be the next day if
conditions allow.
Bank Holiday collections
We operate four days a week - Tuesday to Friday - to
alleviate the problem of Bank Holiday Monday collections.
Collections will still be undertaken on Good Friday. Householders
will be notified of the arrangements for the Christmas and New Year
periods.
Help with your bin
Contact us if you need help with your bin.