Stay connected through social media
In addition to this website, we use social networking sites such
as Facebook and Twitter to communicate and interact with local
residents. We've also got email alerts for you to keep up to-date
with the things that matter to you.
Connect with us
| | |
| | | |
More ways to connect with us
Social media guidance
We would love to hear from you on our Facebook, Twitter and
other social media pages. If you’ve been really pleased with
something we’ve done, it’s always great to hear your feedback. If
you have an issue or want to ask a question, we will do our best to
Rochdale is a great place to live, work and visit and we want to
share that with as many people as possible. If you know of an
event, place or business that might be of interest to other people
in Rochdale, why not share it on our pages? We’d also love to see
your pictures from across the borough – send them to us with the
Replying and responding to messages
We generally monitor our social media accounts between 9am and
5pm, Monday to Friday, except on public holidays. Our accounts may
occasionally be monitored outside these hours, for example at an
event or council meeting.
We always try to respond to as many replies or comments as we
can. Unfortunately, we do receive a lot of social media traffic,
which means this isn't always possible and we can sometimes miss
Our media team, which run our social media accounts, will
sometimes send your questions off to customer services or other
colleagues to find out information for you. This means that there
could be a delay in getting the information, so please be patient –
we will do our best to get back to you as quickly as possible. Even
if we do not reply, we are listening and will act on or pass on
your comments as appropriate.
Liking and following
We can't like or follow everyone as sometimes the numbers of
accounts are just too high for us to manage. So, please don't be
offended if we don't. This doesn't mean we don't like you or are
not interested in what you have to say.
We frequently follow or like people who provide information that
is relevant to our work as a local authority (for example
government agencies, local media, and our other public sector
partners) or those whose information we can pass on for the benefit
of local citizens.
Occasionally, we'll also try and lend our support to local and
national campaigns and there will also be times we'll need to like
or follow an account in order to take part in conversations.
Please remember that while me may like or follow someone, it
doesn't mean that we endorse them.
Blocking and unfollowing
We try to avoid blocking social media accounts but occasionally
may take this action where an individual has repeatedly contravened
the rules of a particular social media site. Please don’t take it
personally if for some reason we unfollow you. We might
be going through a review of accounts or simply cutting down
Sharing and retweeting
We try and share or retweet information that we think will be of
interest or use to Rochdale citizens and businesses. However please
don't be offended if we don't retweet something you ask us to.
Again, the numbers can be too big for us to manage. As a trusted
organisation, any sharing of information could be seen as
endorsement of a particular view, individual or organisation, and
it's important that we remain impartial and protect the council's
As a trusted organisation, any sharing of information could be
seen as endorsement of a particular view, individual or
organisation, and it's important that we remain impartial and
protect the council's reputation.
Retweeting or sharing someone's information doesn't mean
that we endorse them.
Although we always follow the normal rules and guidelines of
social media sites, we also have some of our own rules. These
- Don't post messages that are unlawful, defamatory or libellous,
abusive, threatening, harmful, obscene, profane, sexually oriented
or racially offensive.
- Don't bully, harass or intimidate any individual or
- Don't impersonate someone else.
- Don't swear.
- Be civil, tasteful and relevant.
- Don't post content copied from elsewhere, for which you do not
own the copyright.
- Don't post the same message, or very similar messages,
repeatedly (also called "spamming").
- Don't publicise your, or anyone else's, personal information,
such as contact details.
- Don't advertise products or services.
- Don't post any political comments.
When these rules are not followed, we will rely on the measures
of protection and intervention which the social networking site
already has in place, for example by flagging comments or alerting
them to any breaches of the site's terms and conditions.
Please be aware, we reserve the right to remove any
contributions that break the rules of the relevant community, or
any of our guidelines.
We take defamatory statements posted on any of our sites very
seriously, so we ask you to take care when posting on our pages. By
publishing such a statement we can both get into serious trouble.
We will therefore take down any statement that we consider could be
deemed to be defamatory.
The council itself, as opposed to its political administration,
must be politically neutral in its communications. Therefore,
please do not use any of our pages to promote party political
messages or other content.
We will remove any comments that in our view, may
compromise our obligation to maintain political
What is social networking?
Social networking on the internet is a way of using your
computer to talk to people, share pictures
and join groups.
Twitter is a social networking service that enables users to
send short messages, called 'tweets', and read those from other
users. You can post messages from the website, from an application
on your mobile phone, from a third party piece of software (such as
Tweetdeck), or by sending text messages from your mobile phone (at
the standard text message charge).
You can view messages from people or organisations that you have
chosen to 'follow' in the same way - including choosing whose
updates you want to receive to your mobile phone.
Rochdale Borough Council uses Twitter to provide updates and
links to our latest news, events, consultations, job vacancies and
other information. We will also publish urgent messages through
Twitter as well as through this website and other methods, where
You don't need to register with Twitter to view our updates, but
if you do register you'll be able to create your own 'feed' of
tweets from people and organisations you're interested in. By
registering, you'll also be able to let other people 'follow' your
updates and send public and private messages to other users.
You can also talk informally to us on Twitter. Tell us about
living, working or visiting the borough or let us know what you
think of the information we are tweeting about. Messages you
'tweet' to us are read by a human and if you raise a genuine
concern, we'll do our best to direct you to the best person to help
If you would like to send us a message on Twitter, start your
tweet with @rochdalecouncil. This will send a public message to
If you would like to send a private message, called Direct
Message, use the message option in the right hand column of our
profile or use the Direct Message option in your chosen Twitter
This is an alternative to the main Twitter website and provides
the same service but with optimisation for people with
Once you have registered your account with Twitter you can use
your username and password to sign in to this version.
Facebook is a free social networking website. Users can join
networks organised by city, workplace, school, and region to
connect and interact with other people. You can use it to share
thoughts, internet links, photographs and videos with
your friends, as well as create 'events' to invite people
to attend. Hundreds of millions of people around
the world use Facebook every day to keep in touch with people
or interact by sharing favoured web content with others.
Once you've signed up to Facebook, you control who you accept as
'friends' and can control the privacy settings on everything you
post to make sure only those you allow to see your posts
can access them.
Organisations, companies or causes can have their own Facebook
'page' that users can select to 'like'. If you choose to do
this, it means that information and updates put on Facebook by
that organisation will appear in your 'news feed' alongside posts
from your friends and colleagues.
Rochdale Borough Council has its own Facebook page that you can
subscribe to. It's a handy way to find out about news and events
through a channel you might visit more often than this website.
We may also create other pages on Facebook from time to time -
for example, to promote events like the Feel Good Festival or
marketing campaigns. Where you see the 'Follow us on Facebook' logo
on this website, click to visit our relevant Facebook
The social media guidance will be reviewed in August