Revenues and Benefits service standards
We always strive to deal with Housing and Council Tax Benefit
claims as quickly as we can. When it's very busy, we can't
guarantee we'll always achieve our standards but we'll always try
our best.
Benefit Service standards
Making an online claim for benefit: When you
make a claim using the ONLINE Housing and
Council Tax Benefit form, we'll prioritise and assess
your claim within 7 working days of receiving your
completed claim and all the relevant evidence.
Housing and Council Tax Benefit processing
times: We're able to assess online claims much
quicker than paper claims as technology helps to speed up the
processing time.
|
Date
|
New benefit
claims
|
Days to process
paper claims
|
Days to process
online claims
|
Change of
circumstances
|
Days to process in
working days/weeks
|
| last week |
329 |
approx 22.09 days(3.16 weeks)
|
5.25 days |
1252 |
approx 13.03 days (1.90 weeks) |
| Jan 2012 |
1095 |
28.96 days(4.14 weeks) |
|
4131 |
18.03 days (2.58 weeks) |
| Dec 2011 |
917 |
23.08 days
(3.30 weeks) |
|
3451 |
13.21 days
(1.89 weeks) |
| Nov 2011 |
1839 |
22.25 days
(3.18 weeks) |
|
6921 |
12.40 days
(1.77 weeks)
|
| Oct 2011 |
1470 |
24.71 days
(3.53 weeks)
|
|
5351 |
12.72 days
(1.82 weeks)
|
| Sept 2011 |
1763 |
24.46 days
(3.49 weeks)
|
|
7676 |
14.86 days
(2.12 weeks) |
Ringing us for help with your claim: We try to
answer phone calls within 20 seconds during office hours. Please
bear with us when we're very busy, we always try to take your call
as soon as we can. Contact us
details.
Visiting us for help with your claim: When you
visit us we aim to see you at your appointment time or within 30
minutes without an appointment.
Changes to your Council Tax account
Most of the changes that are needed to Council Tax accounts are
dealt with in 3 weeks but if we need further information to
make the amendment it might take us slightly longer.