| |
2008 |
2009 |
| Total appointments seen |
1551 |
1435 |
| Number of marriage notices taken |
1320 |
1195 |
| Number of civil partnership notices taken |
25 |
35 |
| Renewal of vows/baby naming appointments |
168 |
144 |
| Percentage of customers who booked an appointment |
98% |
99% |
| Maximum waiting time |
10 mins |
13 mins |
| Percentage of customers who booked an appointment and arrived
on time |
99% |
95.5% |
| Percentage of customers arriving late but who were all seen the
same working day |
1% |
100% |
| Percentage of customers failing to attend an
appointment |
11% |
11% |
| Register Office Ceremonies - marriages |
369 |
320 |
| Register Office Ceremonies - civil partnerships |
9 |
10 |
| Register Office Ceremonies - renewal of vows/baby naming |
6 |
8 |
| Approved Premises Ceremonies - marriages |
156 |
139 |
| Approved Premises Ceremonies - civil partnerships |
3 |
3 |
| Approved premises Ceremonies - renewal of vows/baby naming |
4 |
5 |