Customer services performance
Rochdale Borough Council was one of the first local authorities
in the country to set up Customer Service Centres (one-stop-shops)
providing access to a wide range of information and help with
council services.
| |
2006/07
Actual |
2007/08
Target |
2007/08
Actual |
2008/09
Target |
| Customers who were satisfied with the service
overall |
100% |
99.2% |
99.5% |
99.2% |
| Customers who were satisfied with the waiting time |
90% |
93% |
89% |
90% |
| Customers who were satisfied with the location |
98% |
97% |
95.9% |
96% |
| Customers who were satisfied with the facilities |
96.2% |
97% |
98% |
97% |
| Customers who were satisfied with the information they were
given |
100% |
98.6% |
100% |
98.6% |
| Customers who were satisfied with the opening hours |
9% |
96% |
98% |
96% |
| Customers who were satisfied with how staff dealt with
them |
100% |
99.5% |
100% |
99.5% |
| Customer waiting time |
10 minutes
30 seconds |
8 minutes |
10 minutes
41 seconds |
10 minutes |
| Customer service time |
Not available |
10 minutes |
11 minutes 53 seconds |
10 minutes |