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Discretionary Crisis Fund - Frequently asked questions

My benefits have been sanctioned

You can apply even if your benefits have been sanctioned. You can only receive 1 award (within a rolling 12 month period) whilst sanctioned and you can only apply for emergency support, for example help for emergency household energy, an emergency one-off travel allowance or help if you have suffered a disaster such as a serious fire or flood.

If your benefits have been sanctioned you must make sure you contact us, or we may stop paying your housing benefit. Please call us on 0300 303 8870.

I'm receiving a Short Term Benefit Advancement whilst I’m waiting for my benefit claim to be processed

You can apply, but can only for emergency support, for example help for emergency household energy, an emergency one-off travel allowance or help if you've suffered a disaster such as a major fire or flood.

I’m in work and don’t claim benefits

If you don't claim any benefits you're not eligible for Discretionary Crisis Fund.

I’ve run out of money and need some cash to tide me over

The Discretionary Crisis Fund does not give cash payments. If you need help with your gas and electric because you don't have any money, or you need to make an emergency journey or attend a hospital appointment the Discretionary Crisis Fund can help.

Do I need to live in the Rochdale borough?

All applicants to the Discretionary Crisis Fund must live in the Rochdale Borough, or have accepted a firm offer of a tenancy with the Rochdale borough.

Do I have to apply within a certain time?

Yes, for example:

  • Within 2 weeks of your new tenancy start date, if you're resettling after leaving care, prison, temporary homelessness accommodation, National Asylum Support Services accommodation, or are resettling and being supported by the Bond Board.
  • Within 3 months of your discharge date if you're resettling after leaving the armed forces.
  • Within 2 weeks of the date of the crime reference log if you're applying for a Security Allowance because you have been a victim of crime within your new home.
  • Within 2 weeks of fleeing domestic abuse and within 2 weeks of the date of the crime reference log.
  • Within 2 weeks of a disaster, for example a serious fire or flood.

I'm moving out of my parents’ home and need help in setting up home on my own.

The Discretionary Crisis Fund will not be able to help you. The fund has limited money and is to help people who find themselves in a crisis. There are a number of recycled furniture suppliers in the Rochdale borough who offer good quality second hand goods at very reasonable prices.

  • The Salvation Army Furniture Shop, Unit 1, Haynes Street, Rochdale, OL12 0UW
  • Petrus Community Store, Hamer Lane, Rochdale, OL16 2UL

Will the Discretionary Crisis Fund help me with money to use as a rent deposit?

The Discretionary Crisis Fund cannot award cash payments to be used as a rent deposit, or to make rent payments.

If you need help with your rent you may be eligible for a Discretionary Housing Payment.

I’ve moved in to a new property and need help to buy carpets

If you're resettling after leaving care, prison, temporary homelessness accommodation, National Asylum Support Services accommodation, or you're being supported by the Bond Board, the Discretionary Crisis Fund will provide carpets for some rooms in your home, if you have children under 5 years old living in the property.