Skip to main content Skip to accessibility
  Non-Javascript users can confirm they have successfully signed out of MyAccount by clicking here

Apply for an award from the Discretionary Crisis Fund

Discretionary crisis fund. The Discretionary Crisis Fund (DCF) is a fund of last resort to help people who find themselves in a crisis. 

If you're eligible for support, the kind of support you'll receive will depend on your circumstances. 

If you receive help, it will be in the form of goods. You will not receive a cash payment.

​​​Information you'll need to supply with your application

You'll need information about what benefits you claim, your National Insurance Number, your Council Tax Reference Number and, if you're applying for help with emergency household energy, you'll need to provide an email address.

  • If you're applying for essential household items to help you resettle into your new accommodation after leaving prison, care or temporary homeless accommodation, the agency you're working with must make the application on your behalf.
  • If you're resettling whilst being supported by the Bond Board, or if you're leaving National Asylum Support Service accommodation and need help with furniture, the Bond Board or the agency you're working with must make the application on your behalf.
  • If you're making a claim because of a medical or disability need, you'll need a letter from your doctor or hospital.
  • If you're applying for a Security Allowance to secure your home after a break-in, you'll need a crime reference number. You'll need a crime reference number if you've been a victim of crime within your own home and are applying for help to secure your accommodation.
  • If you're fleeing domestic abuse in a crisis situation and need support, you'll need a crime reference number - or, if you're working with an agency due to the abuse, they could verify your application for you.

How to apply

You can use any of the following methods to apply for an award from the Discretionary Crisis Fund.

Apply online - get FREE internet access at your local library. If you're struggling to access the online form please do ring us. We're working with our supplier to try to fix the outstanding issue and apologise for any inconvenience.

Ring 01706 532222, Monday to Friday 9am-5.30pm


Alternatively use the phones for free at one of the following customer service centres:

  • Number One Riverside, Smith Street, Rochdale OL16 1XU
  • Middleton Library, Long Street, Middleton M24 6DU
  • Heywood Library, Church Street, Heywood OL10 1LL
  • Milnrow Library, Newhey Road, Milnrow OL16 3PS
  • Littleborough Library, Hare Hill Park, Littleborough OL15 9HE
  • Balderstone Library, Balderstone Park, Rochdale OL11 2HD

Find your local library.

Who can apply?

You need to be over 16 years old to apply and living in the borough or have accepted a firm offer of accommodation in the borough. You will also need to be claiming a benefit. If you’re in work and claiming a benefit, for example Housing Benefit or Working Tax Credits, you can still apply to the fund.

What help is available?

The fund is limited, so we can only help people in a crisis who do not have the means to help themselves; for example the Discretionary Crisis Fund supports people who:

  • Are leaving care, temporary accommodation or prison and need help to resettle in to the community
  • Are in crisis after fleeing domestic abuse
  • Do not have the means to heat their home
  • Need to make an emergency journey such as attend a hospital appointment

What happens if you're unsuccessful

If you don't meet the criteria to be supported by the Discretionary Crisis Fund, we'll advise you of:



Unhappy with the decision?

If you're not happy with the decision made on your application you can ask us to review it. You must request this review in writing within 5 working days of you being notified of the initial decision by:


Post: NESU, PO Box 1007, Billingham TS19 1UN