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Payments accessibility statement

This accessibility statement applies to

This website is run by Rochdale Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast level and fonts.
  • Zoom in up to 200% without the text spilling off the screen.
  • Navigate most of the website using just a keyboard.
  • Navigate most of the website using speech recognition software.
  • Listen to most of the website using a screen reader. This includes the latest versions of JAWS, NVDA and VoiceOver.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • This website doesn't have autocomplete for personal information.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email
  • Phone 01706 647474
  • Write to: Customer Services, Number One Riverside, Smith Street, Rochdale OL16 1XU

When contacting us please tell us:

  1. The web address (URL) of the content.
  2. Your name and email address.
  3. The format you need, for example, audio CD, braille or large print.

We’ll consider your request and get back to you within 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please

  • Email:
  • Phone: 01706 926169
  • Write to: Support Team, Revenues and Benefits, Rochdale Borough Council, Number One Riverside, Smith Street, Rochdale OL16 1XU.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Call or email us to contact us.

Technical information about this website's accessibility

Rochdale Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons.

Success criterion 1.3.1 (Info and Relationships)

Multiple elements throughout the site have duplicate IDs. This does not comply with WCAG 2.1 success criteria 1.3.1 - Info and Relationships (WCAG 2.1) (A).

Success criteria 1.3.1 (Info and Relationships) and 2.4.10 (Section headings)

Some pages on this website have an incorrect headings structure that can prevent screen readers from being able to follow the on-page content correctly. This does not meet WCAG 2.1 success criterion 1.3.1 - Info and Relationships (WCAG) (A) or success criterion 2.4.10 Section Headings (AAA).

Success criterion 2.1.1 (Keyboard)

Event handlers haven't been set up to read keyboard commands. This does not comply with WCAG success criterion 2.1.1 - Keyboard (WCAG 2.1) (A).

Success criterion 2.4.2 (Page Titled)

Each page on this website has more than one page title specified in its code. This does not comply with WCAG 2.1 success criterion 2.4.2 - Page Titled (WCAG 2.1) (A).

Success criterion 4.1.1 (Parsing)

Links to stylesheets and meta tags are missing closing tags. This does not comply with WCAG 2.1 success criterion 4.1.1 - Parsing (WCAG 2.1) (A).

This website is maintained by a third party, so we're unable to resolve these issues ourselves.

Disproportionate burden

We've assessed the cost of fixing the following issues. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.  

  • There are no issues that are currently being listed as being assessed as a disproportionate burden within the meaning of the accessibility regulations.

Content that's not within the scope of the accessibility regulations

There is no content on this website outside the scope of the accessibility regulations.

What we're doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website. Our roadmap includes:

  • We're planning to move to a new payment platform with Civica in October–December 2021. This will give us a far more accessible website.

Preparation of this accessibility statement

This statement was prepared on 9 October 2020. It was last reviewed on 21 October 2020.

This website was last tested on 10 October 2020. The test was carried out by Sitemorse.