Contact us
This page gives details of the various ways you can get in touch
with us. If you have any queries relating to a service or require
council information please get in touch with the relevant Contact
Centre number available below or contact the relevant
service direct; contact details for services are available
on each page of the website.
Contact Centre numbers
Our Contact Centre lines are open 8am-8pm Monday to Friday and
9am-1pm on Saturday (unless otherwise stated below).
Complaints and compliments
We work hard to provide the best service to all our customers.
There are several methods of contacting us including an
online complaints, compliments and comments form.
General enquiries
By post
The main postal address for Rochdale Borough Council
is:
Rochdale Borough Council, PO Box 39, Municipal Offices, Smith
Street, Rochdale OL16 1LQ
Email
General enquiries can be made to: council@rochdale.gov.uk
Enquiries about this website to: web.team@rochdale.gov.uk
Telephone
Rochdale Borough Council switchboard: 01706 647474
Minicom users: 01706 924404
Visit us
Visit one of our Customer Service Centres who can answer
questions about our council services and resources.
Frequently asked questions (FAQs)
Search the frequently asking questions facility for answers
to questions or information we are asked most often.
Contact Centre details
Council tax and housing benefit
Revenues and Benefits - for council tax, housing benefits,
council tax benefits and payments.
Tel: 0845 121 2970
Email: benefits@rochdale.gov.uk
Environmental Health
For pest control, drain problems, noise nuisance, food safety,
dog warden and pollution.
Tel: 0845 121 2971
Email: environmental.health@rochdale.gov.uk
Environmental Management
For refuse, recycling, fly tipping, dog fouling.
Tel: 0845 226 1800
Email: environmental.management@rochdale.gov.uk
Highways and Engineering
For parking, car parks, street lights, path and road
maintenance, bridges and structures, design and
construction, traffic management, and road safety.
Tel: 0845 121 2979
Email: engineers@rochdale.gov.uk
Job vacancies (24 hours)
Job line - for council job vacancies.
Tel: 0845 121 2972
Email: jobs@rochdale.gov.uk
Library services
For library renewals and membership enquiries
Tel: 0845 121 2976
Email: library.service@rochdale.gov.uk
24 hour service
We also provide an emergency service for all council and
Rochdale Boroughwide Housing services (24 hours a day) in relation
to the following:
Social Services
Emergency help, homelessness, children or older people in need
of protection or care.
Tel: 0845 121 2975
Emergency work on highways
Spills, subsidence, accidental damage, flooding, sewerage
problems, major street lighting faults, gritting problems.
Tel: 0845 121 2975
Pollution and environmental problems
Noise nuisance, pest control.
Tel: 0845 121 2975
Public emergency
Damage to public buildings, for example schools.
Tel: 0845 121 2975
Building Control
Imminently dangerous buildings.
Tel: 0845 121 2975
Rochdale Boroughwide Housing
Council housing repairs. All Rochdale Boroughwide Housing
repairs can be reported 24 hours a day and seven days a week
including new repair request, check progress of repairs, make and
amend repair appointments.
Tenants can also use the freephone available at local housing
offices. Only emergency calls are attended outside Rochdale
Boroughwide Housing office hours.
Tel: 0845 076 3636
Email: rbh.repairs@rbhousing.org.uk
Planning and Regulation
Initial enquiries, planning permission, planning applications,
enforcement enquiries, reporting dangerous and dilapidated
buildings, householder fee enquiries, old records, exempt
structures.
Tel: 0845 121 2973
Strategic Housing
Private sector - Handyperson scheme, equity release, property
grants, other grants, empty properties, landlord accreditation
scheme, private rented sector complaints and enforcement.
Area renewals - programme schemes, satisfaction surveys and
guarantee period enquiries.
Strategy and policy - energy efficiency.
Tel: 0845 121 2974