Trader approval schemes
Rochdale Fair Trading Scheme (FTS) aims to establish a trading
environment of a high standard which gives confidence in Rochdale
businesses. The scheme is managed, monitored, and administered by
Rochdale Trading Standards. Members of the FTS will be expected to
demonstrate a commitment to trade fairly and honestly. Meeting the
minimum standards of quality set out in the code of practice and
scheme guidance document.
Helping the consumer buy with confidence
The scheme aims to create a trading environment where consumers
can buy goods or services with confidence from traders. All
applicants will be subject to vetting by Rochdale Trading
Standards. Applicants wishing to join the scheme must have
permanent business premises within Rochdale Council boundaries,
satisfy strict assessment criteria and must demonstrate that they
have in place, a method for dealing efficiently and effectively
with complaints.
Rochdale Trading Standards want the scheme to be of huge benefit
to consumers shopping for goods and services in Rochdale. It is
therefore hoped, that as Membership grows, the confidence in
reputable traders will increase and the number of complaints about
rogue traders will reduce.
What is in it for consumers?
- Access to a list of members of the Rochdale FTS who satisfy the
requirements of the Code of Practice.
- Confidence that members will strive to offer quality goods and
services.
- Confidence that members will be committed to both a high
standard of customer care and after sales service.
- Members who are committed to complying with both the spirit and
letter of civil and criminal law and with the Rochdale Fair Trading
Scheme Code of Practice.
- Confidence that Members operate an effective complaints
resolution process.
- The benefit of access to an alternative method of dispute
resolution.
Liability to customers
In administering the Fair Trading Scheme Rochdale Council
accepts no liability for any loss or damage which is claimed to
have arisen out of any alleged failure or negligence on the part of
any business registered on the scheme. It must be emphasised that
should you feel dissatisfied with any goods or services supplied by
a member of the scheme then any claim for damages will be against
the trader concerned and not Rochdale Borough Council.
What is in it for business?
- Partnership with our Trading Standards Service.
- Consumer recognition of the commitment by Members to high
quality customer service.
- Consumer confidence that Members will strive to provide or
supply high quality goods or services.
- A better relationship with the Trading Standards Service based
on co-operation rather than enforcement.
- Prompt and up-to-date information on new legislation.
- The benefit of access to an alternative method of dispute
resolution.
Documents