Citizens Advice handle initial telephone enquiries about consumer advice issues such as faulty goods or services on behalf of Rochdale Trading Standards.
Citizens Advice website tells you all you need to know about your rights as a consumer and how to deal with consumer problems.
The Trading Standards Team provides basic guidance to businesses to help them comply with Trading Standards legislation. If you are a consumer and have a complaint about goods or services which you've purchased you should report the problem to the Citizens Advice Consumer Service.
The Citizens Advice Consumer Service also handles initial telephone enquiries, on behalf of Rochdale Trading Standards, for business advice on products you sell or manufacture in the borough or Rochdale.
Requirements for businesses
All business and traders are required by law to ensure that they are not in breach of trading standards and we can carry out investigations to check if they comply, specifically in the following areas:
- Fair trading practices
- Weights and measures
- Age restricted sales
ERWIN one-stop shop
ERWIN (Everything Regulation, Whenever It’s Needed) is the website for all your Trading Standards, Environmental Health, Licensing and Fire Safety business needs.
ERWIN website (Select your country and authority, then use the "Search Advice Sheets" button)
Rochdale Trading Standards can also offer businesses in Rochdale:
- Basic advice on Trading Standards legislation relating to your business and how to comply in the most effective ways.
- Basic advice on the labelling, composition or construction of products.
- Primary Authority Partnership; providing comprehensive advice and guidance (fee based).
- Training to your staff on trading standards laws, tailor made to your requirements.
Scams, rogue traders and doorstep crime
Although many cold callers are legitimate sales people, it is a common way for rogue traders to scam unsuspecting customers into handing over their money or personal details.
Get advice and helpful hints to ensure you're better prepared (258kb pdf)