Trading standards

Consumer Direct logo and telephone number 08454 04 05 06. Consumer Direct:

Consumer Direct is government funded to provide Trading Standards advice services; providing basic advice and information on a wide range of consumer and business problems. More complex problems, or complaints requiring further investigation or assistance, are referred to our Trading Standards or other advice services.

 

Consumer and business advice

Get practical advice on all kinds of consumer and business issues - from problems with cars to faulty appliances.

Trading standards law

Get advice on your legal responsibilities as a trader. 

Fair trading scheme

Find a trader or if you're a trader find out how to join the scheme.

Responsible retailer scheme

Find out which retailers across the borough have pledged to help limit minors' access to age-restricted products such as alcohol, cigarettes and knives.