Website - terms and conditions
Using our website
The Rochdale Borough Council website is maintained for your
personal use and viewing. Access and use by you of this site
constitutes acceptance by you of these terms and conditions that
take effect from the date of first use.
Copyright
Material featured on this site is subject to Crown copyright
protection unless otherwise indicated. The Crown copyright
protected material (other than the Royal Arms and departmental or
agency logos) may be reproduced free of charge in any format or
medium provided it is reproduced accurately and not used in a
misleading context or for a political purpose. Where any of the
Crown copyright items on this site are being republished or copied
to others, the source of the material must be identified and the
copyright status acknowledged.
The permission to reproduce Crown protected material does not
extend to any material on this site that is identified as being
the copyright of a third party. Authorisation to reproduce
such material must be obtained from the copyright holders
concerned.
Rochdale Borough Council encourages users to establish hypertext
links to this site.
© Crown copyright 2010
Ordnance Survey mapping
This website uses Ordnance Survey mapping, which is provided by
Rochdale Borough Council under licence from the Ordnance Survey, in
order to fulfil its public function to make available council held
public domain information. If you wish to licence Ordnance Survey
mapping or map data for your own use you should contact Ordnance
Survey.
The maps are reproduced from the Ordnance Survey mapping with
the permission of Ordnance Survey on behalf of the Controller of
Her Majesty's Stationery Office © Crown copyright. Unauthorised
reproduction infringes Crown copyright and may lead to prosecution
or civil proceedings. 100023108 (2006).
Address information
This website uses information from the Local Land and Property
Gazetteer to help you find addresses. The gazetteer is maintained
by Rochdale Borough Council who, together with the Local Government
Information House, own the copyright.
You may take a single screen print of the results of an address
search for your own use but you must not change the address
information or combine it with other information. You may not
re-use address information from the Local Land and Property
Gazetteer for any commercial or business purpose nor may you supply
it to a third party who may attempt to use it in contravention of
these terms and conditions.
Definitive Map of Public Rights of Way
The Definitive Map of Public Rights of Way for Rochdale is not
available online. The Definitive Map is available to view at
Rochdale Customer Service Centres or by
contacting the Rights of Way team.
Organised activities database
Although we do everything in our power to ensure the information
in this directory is up to date, we cannot take responsibility for
inaccurate information, or for any loss, damage or injury caused as
a result of this information being provided to you.
The majority of the events listed are not organised by the
council and you can not hold us responsible for the accuracy of
listings or of any information contained within them, or any thing
that might happen to you as a result of acting on the
information.
Please make sure you check the accuracy of the information with
the provider before travelling.
If you have concerns about any organisation that appears on the
site, please contact us.
Images
Photographic images are occasionally used for journalistic or
artistic purposes. Whenever possible Rochdale Borough Council
obtains (either directly or via third parties) the express
permission for images of people to be used on the site. However,
this is not always possible for group photographs.
Should a member of the public object to their image being
contained in any such photograph they should contact us and
the photograph will be removed.
Using our logo
The Rochdale Borough Council logo is subject to copyright law
and you must seek our permission before using it in any links to
this site.
Hyperlinking
We are not responsible for the content or reliability of the
linked websites. Listing should not be taken as an endorsement of
any kind. We cannot guarantee that these links will work all
of the time and we have no control over the availability of linked
pages.
Virus protection awareness
It is always wise for you to run an anti-virus program on all
material downloaded from the internet. We cannot accept any
responsibility for any loss, disruption or damage to your data or
your computer system which may occur whilst using material derived
from this website.
Privacy on this website
This section contains details about how we deal with
information from users of this website. This includes information
obtained from forms, email and website log files, how it is used,
and under what circumstances we will share it.
The way we deal with privacy applies only to the Rochdale
Borough Council websites at rochdale.gov.uk and its subdomains;
this does not apply to any other site, including:
- Other websites operated by or with our partner
organisations
- Any site that is linked from one of our pages
Information collected by this website
Information that this website routinely collects falls into two
categories, forms and website log files.
Forms: The website provides forms that allow
you to:
- Give general feedback about the site
- Make complaints, comments or compliments about council
services
- Access council services
- Make payments to us and invoice us
The information collected will be stored and used by us mainly
so we can deliver a service, deal with the enquiry or process a
payment.
We will not share any personal information that we receive about
individuals with other organisations for commercial purposes, or
use it for any marketing purposes that we have not told you about
either on the form or on this page.
We may use non-personal information for business, research and
marketing purposes. In these cases reusing the information will not
identify the individual who provided it and will not contain any
contact information relating to them or their company.
For example, possible reuses of non-personal information may
include (but are not limited to):
- A report made publicly available on the site listing all the
complaints and queries made in a given period
- An internal report produced for our own staff listing any
technical problems that have arisen with the website and steps
taken to remedy them
- Marketing literature using quotes drawn from feedback given
about the council
In some cases, the information you provide on a form is optional
but omitting important information may make it difficult to deal
with an enquiry. You can send complaints, compliments and comments
without having to provide your name or email address. However,
contact details may be given if you would like to receive a
reply.
Other forms only make sense if certain information is included;
for example, a missed bin collection report is only useful if a
contact name and address are provided. On electronic forms the
required fields are clearly marked.
Information we collect from forms is not stored on the website,
but is instead sent to computer systems accessible only by
authorised staff. With the exception of our online payments system,
forms are not intended for the transmission of confidential or
security-related material and you should not use them for this.
Website log files: All websites produce log
files that record the activity on that site. Log files record which
pages on the site have been accessed and how many times. From this
information it is possible to produce statistics such as how busy
the website is, which pages are the most popular and whether there
are any broken links.
Log files typically record the IP address or hostname of all
users accessing the website. This allows us to distinguish between
different users and therefore estimate the number of unique
visitors to the website. IP addresses and hostnames are not linked
to your personally identifiable information.
We will not make specific IP addresses and hostnames publicly
available. They will only be used by website log file software to
compile overall summary statistical reports on the performance of
the website. (For more information about IP addresses and
hostnames, see 'Additional information' below.)
Website log files are stored securely on the website using
industry best practice methods for safeguarding information and
server functions.
Additional information
This section provides background information regarding
terminology and legislation referenced in the writing of this
privacy information.
Web browser: A web browser or browser for short
is the software application used to find and display web pages. The
two most popular ones are Internet Explorer and Firefox.
Cookies: Depending on your browser's security
settings, websites may be allowed to create and store small files
called 'cookies' in a specific directory on your computer to help
with the functionality of the site. Cookies cannot harm your
computer in any way. Only the website that created the cookie can
subsequently reuse it.
There are two types of cookies:
- A persistent cookie remains on your computer for a period of
time to allow a website to recognise you when you return and
present you with the appropriate customised pages and count you as
one unique visitor.
- Session-specific cookies are deleted when you shut down your
browser.
We use both types of cookie but the site can still be used if
the use of cookies is disabled by your browser.
IP addresses and hostnames
An IP address is the numeric address of a computer. The IP
address recorded on website log files is the address provided by
your internet service provider's equipment and not your own
personal computer's address.
Hostnames are similar in appearance to the domain names you see
in website addresses or URL s and email addresses. The hostnames
recorded on website log files are those of the internet service
provider's equipment that you are using to access the internet, and
not your own computer's name or location.
Your internet service provider will keep records of which
customer is using any IP address or hostname at any given time, and
so it is theoretically possible to trace back activity shown on any
website log file to a specific individual. In practice, this can
only be done with the explicit involvement of the internet service
provider, and such a trace would therefore only take place in the
event of serious criminal misuse of the internet and would be
carried out by the police.
We will not attempt to associate IP addresses and hostnames with
individuals. In the event of serious criminal misuse of the
website, the matter would be referred to the police for
investigation.
The Data Protection Act 1998
The Data Protection Act requires us to protect any information
we collect from you. We do this by ensuring:
Information collected from feedback forms is not stored on the
website, but is instead sent to computer systems only accessible
only by authorised staff
Website log files are stored securely on the website using
industry best practice methods for safeguarding information and
server functions.
Disclaimer
This website and material relating to government information,
products and services (or to third party information, products and
services), is provided 'as is', without any representation or
endorsement made and without warranty of any kind whether express
or implied, including but not limited to the implied warranties of
satisfactory quality, fitness for a particular purpose,
non-infringement, compatibility, security and accuracy.
We use reasonable effort to include and update information on
this website, we do not however, make any representation as to its
accuracy or completeness. The Council is not liable for any loss or
damages arising from use of this site or from reliance placed on
any material published on it.
We do not warrant that the functions contained in the material
contained in this site will be uninterrupted or error free, that
defects will be corrected, or that this site or the service that
makes it available are free of viruses or represent the full
functionality, accuracy, reliability of the materials. In no event
will we be liable for any loss or damage including, without
limitation, indirect or consequential loss or damage, or any loss
or damages whatsoever arising from use or loss of use of, data or
profits arising out of or in connection with the use of this
website.
Service of documents by email in legal proceedings is not
accepted.
These terms and conditions shall be governed by and construed in
accordance with the laws of England and Wales. Any dispute arising
under these terms and conditions shall be subject to the exclusive
jurisdiction of the courts of England and Wales.