Corporate complaints and compliments

We work hard to provide the best service for all our customers and we appreciate you taking the time to let us know what you think. You can contact our Customer Services staff, your local councillor or MP for help making a complaint.

How to make a complaint, compliment or comment

You can get in touch with us in any of the following ways:

• By filling in the online feedback form
• By email to feedback.council@rochdale.gov.uk
• By telephone, to any member of staff or to the Contact Centre
• By letter to: Corporate Complaints Team, Floor 6, Telegraph House, Baillie Street,
  Rochdale, OL16 1JA
• In person, at any of our Customer Service Centres

Procedures for complaints, compliments and comments

We have processes that deal with complaints, compliments and comments. You can find more information about how we deal with general complaints, and complaints about Social Care Services by following the links on this page.  Information about other types of complaints can be found by following the links in the navigation menu.

• Complaints about general council services
• Complaints about Social Care Services

  
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